UK Standard delivery UK standard deliveries are generally sent by Royal Mail second class post. Normally UK orders are delivered within a few days of dispatch, however, we cannot guarantee delivery times on standard order shipping only where an expedited delivery is chosen (see below) and we cannot be held responsible for delays by couriers and postal services.
Please allow up 10 working days for delivery on standard delivery orders from dispatch confirmation before contacting us.
UK Expedited delivery We can also arrange first class, guaranteed delivery, tracked and courier deliveries please contact us by phone on 01268 293979 or email firstname.lastname@example.org if you require these services.
International delivery Normally orders outside the UK are delivered within 7-10 days. Please allow up 10 working days for delivery on orders from dispatch confirmation before contacting us.
EU We designate the following countries as Europe: Austria, Belgium, Bulgaria, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Europe standard deliveries are generally sent by Airmail.
We can also arrange Airsure for some destinations, International signed for and courier deliveries. Please contact us by phone on 01268 293979 or email email@example.com if you require these services.
Rest of the world International deliveries are generally sent by standard Airmail. Airsure may not be available to these countries, however, we can arrange International signed for and courier deliveries please contact us by phone on 01268 293979 or email firstname.lastname@example.org if you require these services.
If you are not completely satisfied with any of our products, you can return them to us for a refund within 30 days of purchase. Simply contact us to let us know that you wish to return item/s and send the goods back within 30 days of purchase. All goods and packaging must be in original unopened packaging and in a re-saleable condition. We will be able to refund you for the value of any goods returned to us. We do not charge a restocking fee however customers are responsible for any postage for returning unwanted goods (this doesn't include damaged or incorrect items)
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
A shopper visits an e-commerce website and selects the items that they would like to buy.
The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk