Terms & conditions
How do I order?
At Craft Plus UK shopping is simple and safe. Just browse our products and choose the items you want to purchase, these will automatically be added to your basket. Your basket can be amended products deleted and quantities changed. When you are ready to finalise your order, click on 'Checkout' button and follow the simple instructions to add your details into the form.
Finally, choose your preferred payment we accept a wide selection of credit and debit cards plus PayPal We use Worldpay (UK) Limited to safely and securely process payments. We will send you an email to confirm your order details, and another one when your order is dispatched to you. Depending on the shipping method chose you can also track the progress of your order from Your Account.
Using gift vouchers and discount codes.
Using your discount voucher is easy. When you have finished shopping, edit your shopping basket and add your voucher in the box labeled "Discounts". Press the Add button and your basket total will be updated to show the discount. If there was a problem, a message will let you know what was wrong with the voucher you entered.
Where do you ship?
We ship thoughout the UK and worldwide to most countries using a variety of carriers.
When will my order get dispatched?
Orders placed before 2pm are usually shipped the same day Monday - Friday. Weekend orders are shipped on Monday. You will get an email notification of shipment as soon as we have finished packing your order.
How does Craft Plus UK arrange delivery?
UK Standard delivery UK standard deliveries are generally sent by Royal Mail second class post. Normally UK orders are delivered within a few days of dispatch, however, we cannot guarantee delivery times on standard order shipping only where an expedited delivery is chosen (see below) and we cannot be held responsible for delays by couriers and postal services.
Please allow up 10 working days for delivery on standard delivery orders from dispatch confirmation before contacting us.
UK Expedited delivery We can also arrange first class, guaranteed delivery, tracked and courier deliveries please contact us by phone on 01268 293979 or email email@example.com if you require these services.
International delivery Normally orders outside the UK are delivered within 7-10 days. Please allow up 10 working days for delivery on orders from dispatch confirmation before contacting us.
EU We designate the following countries as Europe: Austria, Belgium, Bulgaria, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Europe standard deliveries are generally sent by Airmail.
We can also arrange Airsure for some destinations, International signed for and courier deliveries. Please contact us by phone on 01268 293979 or email firstname.lastname@example.org if you require these services.
Rest of the world International deliveries are generally sent by standard Airmail. Airsure may not be available to these countries, however, we can arrange International signed for and courier deliveries please contact us by phone on 01268 293979 or email email@example.com if you require these services.
What happens if a product is out of stock?
You have the option to be emailed when out of stock items are back in stock.
Whilst we strive to keep our stock count accurate, occasionally products are unwittingly out of stock. If part of your order is out of stock, we may dispatch the items that are in stock right away and send on the remaining items as soon as they are back in stock. If we are expecting delivery within 48 hours we will usually hold your order and dispatch when we receive the outstanding items. You will not be charged any additional postage if we send your order in more than one part.
Alternatively if there is a comparable substitute product we may send the alternative. If there is a price difference we will refund if the alternative is cheaper and unless we agree this with you, you won’t be charged if the alternative we select for you is more expensive.
If there is a question about the suitability of an alternative, there is a large price difference or the item is likely to be out of stock for a while we may refund the item for you or contact you by phone or email to discuss things with you and to enable you to make a decision about whether you would like to choose something else or have a refund of the item.
When we have a sale, special offer or other promotions on, due to volume, it may take a an extra day to get your order out.
What are your shipping charges?
UK Standard post and packing for UK orders up to £25 is £4.50 and orders above £25 have free shipping (any product exceptions will be clearly identified in the product description). Please contact us for individual rates if you require Expedited shipping
INTERNATIONAL DELIVERIES : EU We designate the following countries as Europe: Austria, Belgium, Bulgaria, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Standard Europe post and packing for orders up to £75 is a flat rate of £7.50
Europe orders above £75 have free shipping any product exceptions will be clearly identified in the product description
INTERNATIONAL DELIVERIES : OUTSIDE EU For International deliveries to countries excluding the countries in our designated EU zone, shipping is charged as follows:
Standard post & packing for orders up to £100 is £10 and for all other orders shipping is capped at £15 to non UK and EU destinations.
Can I pay online?
Yes, our online payment system is handled by Worldpay (UK) Ltd which uses all the latest technology to ensure your transaction is safe and secure. For maximum security we do not store any of your payment details.
Can I pay over the phone?
Yes we are happy to accept telephone orders. Telephone orders are picked by our shop staff as you order so that we can ensure all items are in stock, please bear in mind that at busy times we may need to call you back and we will do this as quickly as we can.
What payment methods does Craft Plus UK accept?
We accept payment from most popular credit and debit cards, including MasterCard, Visa, Maestro and Delta as well as PayPal.
Incomplete orders and damaged goods If your order arrives and some items are missing or damaged, then please contact us immediately and we will endeavour to resolve the problem. Please have your order number ready, as this will help us track your order more efficiently. If you have received damaged goods or incorrect items in your order, we will either offer you a full refund or a replacement. We will also refund any postage costs you incur, if the error was ours. Damaged or faulty items must be reported within 30 days of purchase.
If you are not completely satisfied with any of our products, you can return them to us for a refund within 30 days of purchase. Simply contact us to let us know that you wish to return item/s and send the goods back within 30 days of purchase. All goods and packaging must be in original unopened packaging and in a resaleable condition. We will be able to refund you for the value of any goods returned to us. We do not charge a restocking fee however customers are responsible for any postage for returning unwanted goods (this doesn't include damaged or incorrect items see below).
Craft Plus UK takes protecting your privacy seriously and promises only to use information collected about you in accordance with the Data Protection Act 1998. We do not share or sell email addresses or personal information to third parties. We collect your name, address, phone number and e-mail address when you place an order. We need this information so we can complete your order and contact you if there is a query. This information is stored on our secure servers using established industry best practices. We do not store your credit card details and we are in compliance with Payment Card Industry Data Security Standard (PCI DSS). All transactions are handled through Worldpay for secure online payment systems.
How does Craft Plus UK protect the Environment
Everyone at Craft Plus UK is concerned about the environment. For several years now we have used a number of ways to limit the resources we use and to recycle whatever we can. Wherever possible we order from UK suppliers to reduce product distance travelled and because they tend to use ships rather than air freight when importing products from abroad. We have an active policy of promoting and purchasing from small UK manufacturers, again reducing the distance that products travel. Wherever possible we reuse the packaging and boxes that manufacturers and suppliers use to deliver to us. All of the boxes that we purchase are 100% recyclable. Much of the packaging we use is made from 100% recycled material as well. We ask you please to recycle your packaging if possible so that one day they might be made into new boxes that we can use. We receive many deliveries from suppliers and occasionally they will use expanded chips to help protect the goods in the delivery. So far these have all been the environmentally friendly bio-degradable ones that can be fully recycled. However, instead of throwing these away, we reuse them to help protect your orders. These are safe to compost. Any cardboard boxes and packaging that we receive from suppliers that cannot be reused is sent for recycling. We offer reusable bags with our store.
Safe Shopping Guarantee
We realise that some of our customers might be worried about using their credit cards on the internet. As a result of this, we offer the following reassurance: Secure server software encrypts all your personal information, including name, address and credit card details before it leaves your computer. We make use of the highest quality encryption technology available (technically 256 bit SSL encryption). In addition to this, we do not store your credit card information. All our payment processing is handled by Worldpay or PayPal.
Contacting Craft Plus UK
You can contact us by sending an email to firstname.lastname@example.org We will endeavour to reply to you within one working day, although often much quicker than this. You can write to or visit us at;
Craft Plus UK 5 Bakers Court Paycocke Road Basildon Essex SS14 3EH
Tel 01268 293979 or 01268 550142
Signs Plus (UK) Ltd t/a Craft Plus UK
Registered in England with company number: 7719166.
VAT Registration Number: GB 119 1653 20.
Registered office: Lancaster House Sopwith Crescent, Hurricane Way, Wickford, Essex. SS11 8YU